Your Home. Our Passion.

With over 25 years property experience in Clifton, Cotham and surrounds’ our sales team has really been around (in the nicest possible way, we hasten to add).

Most of them have been with the firm for years and in Bristol they’ve raised families, moved homes, chosen schools and of course marketed a great many properties. You’ll benefit from this experience in all your dealings with us, whether you need advice on districts, an informed valuation or an investment appraisal before you buy-to-let a property.

Tracy Robertson

Director and Founder of Property Concept

Tracy began selling property in Clifton in 1989, originally with a corporate agent before leaving to set up Property Concept. She is married with two grown up children.

Favourite area: Clifton Village, Wedmore and surrounding Mendip villages and need a regular London ‘fix’.

Favourite restaurant: Cote Clifton Village and The Pig Hunstrete for a treat out of town.

Favourite pub or bar: The Terrace at the Avon Gorge Hotel is a great place to sit in summer and enjoy the spectacular view.

Favourite day out: Being groom for my daughter at her many eventing and dressage competitions throughout the UK, we take our gorgeous Lab/ Springer cross Holly and a homemade picnic usually provided by my husband.

Favourite houses: I love the brightly coloured terraced houses in Cliftonwood and the grandeur of Worcester Terrace, just a stone’s throw from Clifton.

Best professional memory: In 2014 we reached our 20th year, which we celebrated by having a great party at Ashton Court. To see so many lovely long standing clients was a real pleasure.

Hobbies: Horse riding, the garden, good food shared with friends, shopping in Clifton Village.

Fiona Dando

Sales Negotiator

Fiona joined Property Concept in 1999 and has lived in Clifton for thirty years. She is married with three grown up children.

Favourite area: I love the Harbourside and Southville but I have never tired of Clifton Village!

Favourite eaterie: Really difficult to select one as there are so many good places in Bristol to eat but I enjoy Cote in Clifton Village and I like many of the restaurants in Southville and on the Gloucester Road.

Favourite pub or bar: The Lion in Cliftonwood.

Favourite day out in Bristol: Walking around the waterfront on a sunny day.

Favourite building: An iconic Bristol landmark I know but I love the Suspension Bridge.

Best professional memory: Many really happy memories of the properties we have sold and the people I have met over nine years.

Interests: Travelling and socialising with friends.

Bev Martindale

Lettings Manager

Bev joined us in 2004 and runs our residential lettings service, which covers most of Bristol.

Favourite area: Bristol Harbourside

Favourite evening out in Bristol: Southville Tobacco Factory for theatre or the Hen & Chicken for comedy nights

Favourite eaterie: Teoh’s is excellent for good, reasonably priced food.

Favourite property I’ve dealt with: Princes Buildings. The top floor apartment has breathtaking views of Bristol.

Best professional memory: My first management instruction, looking after a home for the owners whilst they went abroad for 3 years.

Terri Calcagno

Lettings Accounts & Property Administrator

Terri joined in 2011 as the Accountant in the residential lettings department, and also manages a particular sector of our property portfolio. She is married to Giuseppe who owns Giuseppe’s Italian Restaurant on Baldwin Street and has two grown up children.

Favourite place in Bristol: Ashton Court

Favourite eaterie: Without a doubt – Giuseppe’s (OF COURSE)!

Favourite day out in Bristol: Sitting in the sun by the water at the Harbourside having a nice G & T, people watching and the Ashton Court Balloon festival

Favourite interests: Obviously eating as my husband’s a great cook and then the Gym to help get rid of some of those calories…

Vicky Elias

Sales Negotiator

Vicky joined our residential sales team in 2007. She is married with three children.

Favourite area: Clifton, of course!

Favourite eaterie: Hotel Du Vin in Bristol

Favourite day out in Bristol: Coffee and lunch with family and friends, followed by a nose round the boutiques in Clifton.

Favourite property: A garden flat I dealt with in St John’s Road – or the Paragon for its Georgian architecture.

Best professional memory: Meeting disillusioned house hunters who’ve found their way to our office and then helping them find their perfect home.

Shanaz Ansari

Property Manager

Shanaz joined us in 2008.

Favourite restaurant or bar: Severnshed, down on the Harbourside

Favourite day out in Bristol: the (sadly missed) Ashton Court Festival

Best professional memory: organising a really big conference and seeing it go without a hitch!

Penny Down

Assistant Sales Manager

Penny joined us in 2002 and is the Assistant Manager of our residential sales service. She is married and has a grown up daughter.

Favourite area of Bristol: I’ve three! Clifton Village, Waterfront and The Downs.

Favourite restaurant or bar: Mud Dock on the Harbourside; or Lido or Pizza Express in Clifton Village.

Favourite day out in Bristol: Walking down Bridge Valley, along the waterway to Queens Square.

Favourite building: the University buildings at the top of Park Street.

Best professional memory: A great many in recent years!

Faye Vennall

Lettings Negotiator

Faye joined us in 2008, after going on maternity leave in 2015 to have her daughter, she returned in March 2017.

Favourite area of Bristol: The Harbourside.

Favourite eatery: The Olive Shed.

Favourite day out in Bristol: A walk around the Harbourside or Ashton Court followed by visiting one of the many restaurants Clifton Village has to offer.

Best professional memory: Wining my first valuation and letting the property very soon after.

Emma Coates

Lettings Negotiator

Emma joined us in March 2015.

Favourite place in Bristol: The Triangle in Clifton – I love the variety of restaurants and bars that it has to offer.

Favourite bar or pub: Be At One – A cocktail bar on the Triangle.

Favourite day out in Bristol: Shopping at Cabot Circus followed by lunch on the Harbourside.

Favourite property on our list: A large top floor flat on Pembroke Road because of its amazing kitchen/diner and spacious rooms.

Best professional memory: Letting my first property as an official negotiator.


Office Dog and Everyones Friend

Holly is owned by director and founder of Property Concept, Tracy Robertson. She has been a member of the office now for over 9 years, ever since she was a puppy! Holly never fails to brighten up everyones day and house hunters love seeing her on their regular visits.

Company registered in England, 2811017
VAT Registration Number: 609 5763 15