Meet The Team

Tracy Robertson

Director and Founder of Property Concept

Tracy began selling property in Clifton in 1989, originally with a corporate agent before leaving to set up Property Concept. She is married with two children.

Favourite area: Clifton Village in Bristol and out of town, The Mendips.

Favourite restaurant: Hotel Du Vin or for lunch, Carluccios.

Favourite pub or bar: The Terrace at the Avon Gorge Hotel is a great place to sit in summer and enjoy the spectacular view.

Favourite day out: Watching my daughter compete at local horseshows in places like Wraxhall, Lower Failand, Belmont Estate and Ashton Court Estate.

Favourite houses: I love the brightly coloured terraced houses in Cliftonwood and the grandeur of Worcester Terrace, just a stone’s throw from Clifton.

Best professional memory: So many, but probably selling every house that came up for sale in my own street, Goldney Road, Clifton. It was always great to meet my prospective new neighbours and help existing ones happily move on.

Hobbies: Horse riding, the garden, good food shared with friends, shopping in Clifton Village.

Fiona Dando

Sales Negotiator

Fiona joined Property Concept in 1999 and lives in the Clifton area. She recently helped set up Clifton’s first Women’s Institute group. She is married with three children, all at local secondary schools.

Favourite area: the heart of Clifton Village!

Favourite eaterie: the Bridge Café at the Avon Gorge Hotel

Favourite pub or bar: The Lion in Cliftonwood.

Favourite day out in Bristol: Walking around the waterfront at the Harbour Festival on a sunny summer’s day.

Favourite property I’ve dealt with: Number one, Hope Square.

Best professional memory: early on, getting positive feedback from a client saying I had been helpful, interested and professional!

Interests: You’ll quite often find me jogging or power walking around Clifton Village and The Downs.

Bev Martindale

Lettings Manager

Bev joined us in 2004 and runs our residential lettings service, which covers most of Bristol.

Favourite area: Bristol Harbourside

Favourite evening out in Bristol: Southville Tobacco Factory for theatre or the Hen & Chicken for comedy nights

Favourite eaterie: Teoh’s is excellent for good, reasonably priced food.

Favourite property I’ve dealt with: Princes Buildings. The top floor apartment has breathtaking views of Bristol.

Best professional memory: My first management instruction, looking after a home for the owners whilst they went abroad for 3 years.

Franca Reynolds

Sales Manager

Franca joined Property Concept in 2000. She is married with two grown up children.

Favourite areas of Bristol: Suspension Bridge, Gorge and Observatory

Favourite eaterie: The Mud Dock or Riverstation, down on the harbour.

Favourite day out in Bristol: The Balloon Fiesta

Favourite Property: Dove House, Dowry Square

Best professional memory: I have many!

Faye Glanville

Lettings Negotiator

Faye joined our residential lettings team in 2008.

Favourite place in Bristol: Southville

Favourite bar or pub: The Windmill in Windmill Hill

Favourite day out in Bristol: A day at the zoo, in Clifton, with family or friends.

Favourite property on our list: An apartment in 1 Caledonian Place.

Best professional memory: Putting a property on the market and letting it same day at the first viewing.

Vicky Elias

Sales Negotiator

Vicky joined our residential sales team in 2007. She is married with three children.

Favourite area: Clifton, of course!

Favourite eaterie: Hotel Du Vin in Bristol

Favourite day out in Bristol: Coffee and lunch with family and friends, followed by a nose round the boutiques in Clifton.

Favourite property: A garden flat I dealt with in St John’s Road – or the Paragon for its Georgian architecture.

Best professional memory: Meeting disillusioned house hunters who’ve found their way to our office and then helping them find their perfect home.

Shanaz Ansari

Lettings Administrator

Shanaz joined us in 2008.

Favourite restaurant or bar: Severnshed, down on the Harbourside

Favourite day out in Bristol: the (sadly missed) Ashton Court Festival

Best professional memory: organising a really big conference and seeing it go without a hitch!

Penny Down

Assistant Sales Manager

Penny joined us in 2002 and is the Assistant Manager of our residential sales service. She is married and has a grown up daughter.

Favourite area of Bristol: I’ve three! Clifton Village, Waterfront and The Downs.

Favourite restaurant or bar: Mud Dock on the Harbourside; or Lido or Pizza Express in Clifton Village.

Favourite day out in Bristol: Walking down Bridge Valley, along the waterway to Queens Square.

Favourite building: the University buildings at the top of Park Street.

Best professional memory: A great many in recent years!